[Resolved]  CPP Group India — Unauthorized charges on SBI card

CPP group has made fraudulent calls to me saying they are calling from sbi cards and told me some benifits saying these are offered by 'sbi bank'. Then said your sbi card comes with benefits of emi conversion, whenever you want they will call and confirm. The person never mentioned that he is charging me for a customer protection plan and misleadingly charged me of Rs.2499 for cpp. All this was done without my consent. I only got to know about this 'cpp group' until it came in the 1st statement by sbi.

And now they are saying they can only make 50% of the refund.

I haven't even used this card, no transaction. I was sitting at home from past month since i had covid, and this company is making unnecessary fraudulent charges.

I have not signed a single paper to approve this transaction, then how can you charge me for this. Taking money from my account without my permission.

Please find the Membership No IAA325892.

Please don't make your excuse on saying that after 30 days we refund only 50%.

For any transaction in my account there has to be an information shared on registered mobile no. Nothing was intimidated to me that cpp is charging 2499 in my account, no msg from this company. I didn't knew they have made me a member of this company and no letter received .. nothing.
How can you charge me such payment.
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Aug 12, 2021
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2020
CPP Group India Customer Care's response
Dear Customer,

We wish to inform you that SBI cards has confirmed that your refund has been processed in your SBI credit card account. The refund of the membership fee will reflect in your payment account within 3 working days.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
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    Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon, Haryana, India - 122002
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