[Resolved] CPP Group India — unauthorized plan renewal without prior intimation

[Resolved] CPP Group India — unauthorized plan renewal without prior intimation

S Srj0107

I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped my credit card and it is no longer active. Since the card is not active and there was no prior intimation of the transaction that was going to happen transaction of 2199 failed. For your ref my id was ia1576126. This very annoying to keep sending e-mail very 2 months and see no action has been taken. Was this information helpful? No (0) Yes (0)
May 8, 2019 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Verified Support Mar 19, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the contact numbers registered with us for your membership IA1576126, however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team Mar 19, 2019 Updated by Srj0107 It's very difficult to get to the operator to talk. It asks credit card number. As I described earlier it is no long active and I have destroyed it. You may call back again. Verified Support Apr 05, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the registered mobile number for your membership IA1576126 Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team
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