[Resolved]  CPP India — unclaimed money return.

Address:

834001

This is aamir hassan from ranchi, jharkhand. I have a moto z2 play phone whose screen has been broken few days ago. As my phone is ensured with fonesafe, i called at the toll free no. And they told me to submit the respective documents by email and also send copies of that by courier. These are the documents they told me to submit:
1) claim form
2) statement of incident
3) original mobile bill
4) repair bill original
5) service engineer report
6) photograph of damaged phone
7) copy of a valid photo i. D.
8) cancelled cheque with customer name printed on same.
So, i submitted all the aforementioned documents and sent it to the cppindia address. I had also mailed these documents to cppindia.
Since my phone screen has been damaged, it costs me around 7, 900₹ to change the display which i had given from my pocket. After few days i got a mail from cppindia wherein was written that the following documents are incomplete:
Damage photo - imei no not reflecting in damage phone
Cancelled cheque - name mismatch affidavit req.
Moto z2 play don't display imei no. On mobile phone, so i took the picture with mobile original cover as they told me to do and also i had sent name mismatch affidavit. All these costs me around 500₹.
Now, it has been 2 months since i claimed, but haven't got the money yet. I always called them and they say we will give you the update.
My fonesafe membership no. -1m0845871
Claim ref no.-3584850