CraftsVilla — order not delivered yet. got a message that it was delivered. but I dont get the order

Order not delivered yet. Got a message that your order delivered successfully. But order not delivered to me. Order ID :[protected], Order No.[protected], Tracking No.[protected], Item Gold Plated alloy metal Kundan Beads Mangalsutra, Placed on tuesday 17th September
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Order not delivered yet. Got a message that your order delivered successfully. But order not delivered to me.
Once order placed they are not responding back for return or exchange.

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