[Resolved] CraftsVilla.com — Craftsvilla give me my money back | |||||
Hi sir, I want my money refund back in my account i have returned product on 24th february and also provided my bank details with passbook screenshot but i did not received my money back... Customer service says they have initiated amount on 7th march but i did not received it even after 10 days of their promise... Please take an action and give me my money back because of their cheap products and worst service i will never buy anything from craftsvilla website... I am feeling like cheated. My order id is :[protected] Was this information helpful? | |||||
Apr 20, 2017 Complaint marked as Resolved Verified Support Mar 17, 2017 CraftsVilla.com Customer Care's response Hi Manoj, We're sorry to hear your experience with us. Shipment #[protected] As per our records, we have refunded the amount. However, we'll get this checked with our concerned team and we'll keep you posted with the status. Regards, Craftsvilla Happiness Team Verified Support Mar 19, 2017 CraftsVilla.com Customer Care's response Hi Manoj, We're sorry to hear your experience with us. Shipment #[protected] As per our records, we have refunded the amount. However, we'll get this checked with our concerned team and we'll keep you posted with the status. Regards, Craftsvilla Happiness Team Verified Support Mar 20, 2017 CraftsVilla.com Customer Care's response Hi Manoj, We understand your agony. Shipment #[protected] As conveyed earlier, we have refunded the amount. However, we'll get this checked with our concerned team and we'll get back to you at the earliest. Please allow us some time. Regards, Craftsvilla Happiness Team | |||||
 2 Comments | |||||
Comments
Now it's clear to me - craftsvilla is a fake company and they have blind and deaf people in their company i have sent you my bank passbook screenshot with bank details written in email on 1st march to refund my amount but even after 23 days i am still getting email that your bank details does not match and we are not able to refund amount... are you guys can't see screenshot or please tell me frankly if you are not interested to return my amount as i have purchased product on 23 february means 1 month before and returned the same product due to cheap quality but i am still struggling to get my money back... is this how you treat your customers and think they would ever love to purchase from you guys... it was a mistake to buy something from craftsvilla.com and i would never repeat this mistake ever kindly give me my money back... and please don't just copy paste lines like we will get back to you because we don't receive an reply from you on matter, take some actions...
CraftsVilla.com Customer Care's response, Mar 24, 2017
Verified Support
Hi Manoj,
We understand your disappointment and apologize for the same.
Shipment #103540465
We're coordinating with our team regarding your concern and we'll get back to you at the earliest.
Regards,
Craftsvilla Happiness Team
We understand your disappointment and apologize for the same.
Shipment #103540465
We're coordinating with our team regarding your concern and we'll get back to you at the earliest.
Regards,
Craftsvilla Happiness Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
1161
Pending
115
Resolved
303
+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
View all CraftsVilla.com contact information
I suggest very one one to purchase any product from this site.
Sincere apologies.
Please share your order details with us to assist you accordingly.
Regards,
Craftsvilla Happiness Team