[Resolved]  CraftsVilla.com — not received refund

Aug 03, 2017

Updated by Agmahajan I already check with my bank that why i told u ...there is no amount added in my account from ur side

Aug 03, 2017

Updated by Agmahajan I checked from my side now u check i[censored] intitated but i m not received refund of my six shipments then where is my money..

Aug 03, 2017

Updated by Agmahajan My six shipment :[protected]
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I called u mail u many times ..but no care u have for urs customer ..product bhi le gaye paise dene k time false promises pls wait wait for 3 4 days..bank may take 3 4 days to credit the amount to ur bank..but not received my amount after 3 4days ..product picked up since 5 days ...but i m not been able to receive my amount ..i confirmed with my bank three time they said if any money added to ur account u receive a msg ...have u feel any responsibilty towards us ..our money how imported to us ..recheck this matter and solve this matter as soon as possible

Aug 03, 2017

Updated by Agmahajan Apke sath kbhi kisi customer ne aisa kiya h product b le liya ho aur paise b na de ..hmesha ap hi log aisa kyu krde ho hum paise dene me late nai krte ap hi kyu paise dene k time aisa krte ho hmare paise ap rakh k baithe ho or apne hi paiso ki hum apse bheekh mange ..thats not right

Aug 03, 2017

Updated by Agmahajan How much time u want ???think before any commitment

Aug 04, 2017

Updated by Agmahajan Shipment #[protected]
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Can u pls tell me how much time u want??

Aug 04, 2017

Updated by Agmahajan U intitited the refund but its amount was not credit in to my bank account ...main kya karu apki details ka agr paisa mera account me nai aaya toh..apne check kra apne jo amount send kra wo successfully send hua h kya..

Aug 05, 2017

Updated by Agmahajan I send my bank details...pls check and give pending refunds..and call me i[censored] want more proof that I m not received the amount which u intiated ..now u check with ur bank and give me a ur bank statement ..that u really deducted that amount which were u intiated ..

Aug 05, 2017

Updated by Agmahajan Before ask us for send a personal details ...check ur own details ..becoz we are not feel safe to share our personal details to any one ...if anyone from ur side do some wrong things with personal details who will responsible for that

Aug 05, 2017

Updated by Agmahajan I really irritate with ur service ...i mailed my bank statement this is a proof that refunds not credits in to my bank account...but again and again u reply amount has refunded in to my account wait for 3 4 days how long ...really i think u dont want to give my money back to me ..really disappointed

Aug 05, 2017

Updated by Agmahajan Give me valid reason why u hold my money without any reason ...products has been picked up on 29 july but u are not giving my refund

Aug 05, 2017

Updated by Agmahajan I read other complaint mostly complaint for pending refunds u asked everyone for share bank details ...what do u do with ours bank details ...i thought sometimes payment gateway not sucessful but so many customers complaint for refunds not received whats the matter everyone payment gateway was failed or anything else

Aug 05, 2017

Updated by Agmahajan Waiting for ur reply

Aug 05, 2017

Updated by Agmahajan Now where are u craftvilla ...do u have any answer where are my refunds..u asked me for bank details as a proof that i m not received any refunds.. i gave u that ..but where are u now

Aug 05, 2017

Updated by Agmahajan I want to talk with ur finance team...whats the issue with my refunds

Aug 05, 2017

Updated by Agmahajan I Regret that I shopped with u . I think I lost my money

Aug 05, 2017

Updated by Agmahajan I want to talk with u directly... pls cl me tomorrow ...and answer me what's the matter

Aug 08, 2017

Updated by Agmahajan Pls solve my matter as soon as possible ...

Aug 08, 2017

Updated by Agmahajan Today i got revert from u...
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We apologize for the inconvenience caused to you.

As per our records the status of your order shows "Refund initiated" and the refund should have reached in your account. Please check with your bank for the same and do let us know if you have not received. Below is the refund proof from the payment gateway:
 
Refund Proof :-
 

 

 

 

 

 
Appreciate your understanding and patience in this regards. 
 
Please let us know if there is anything else I can help you with.
 
Happy to serve you!
 
Regards,
 
Varun Dhingra
Customer Experience Team

Aug 08, 2017

Updated by Agmahajan I gave u a bank statement fir b u told me that amount has been refund ..have u gone mad ...i[censored] refunded money is not added in my account ..where is my money ...really irresponsible

Aug 08, 2017

Updated by Agmahajan Mr.dinesh, ur craftvilla team does not want to me out ..again they said ..money has refunded ..i[censored] r not able to solve my concern i report that i have been cheated by ur craftvilla ..i have all proof that prove you done online fraud with ur customers

Aug 08, 2017

Updated by Agmahajan Updated by Agmahajan, Aug 08, 2017
Mr.dinesh, ur craftvilla team does not want to help me out ..again they said ..money has refunded ..i[censored] r not able to solve my concern i report that i have been cheated by ur craftvilla ..i have all proof that prove you done online fraud with ur customers

Aug 08, 2017

Updated by Agmahajan Craftvilla team done fraud with me ..they are not give my money back ...my five order's refund are pending ..they said the amount has refunded check with your bank..I checked my with my bank 5 times my bank said if amount is credit u get a msg why u take tension...then i mailed craftvilla I confirmed with my bank amount has not added...they gave reference no.as a proof amount has added in ur account..pls check ur bank..again I checked and i asked with my bank these are reference no.craftvilla said amount has added my bank said I don't know anything about reference no.amount has not added ..pls talk to them if they refunded where is amount..I asked same to the craftvilla..craftvilla said give ur bank statement then we help you..I submitted my bank statement as a proof money has not added ...they took some time ..I thought my issue will be resolved soon that I submit required proof..but that proof is not enough for craftvilla...becoz craftvilla just want to cheat with theither customers..craftvilla customer care is really rude they have no sense to talk ..and they knows nothing...really bad experience from craftvilla shopping ...really bad

Aug 08, 2017

Updated by Agmahajan Where are u Mr. Dinesh ...now u have some answer ..ur finance team gave me a revert ..same msg I got that money has refunded check with ur bank..really ridiculous

Aug 08, 2017

Updated by Agmahajan These are ur proof ..just a no.send me ur bank statement that proves u transfer money in to my bank account..
Bank reference no :- CMS[protected]RMC
Bank reference no :- CMS[protected]RMB
Bank reference no :- CMS[protected]RMA
Bank reference no :- CMS[protected]RM1
Bank reference no :- CMS[protected]RLZ

Aug 08, 2017

Updated by Agmahajan My bank told me if craftvilla intiatated ur refund by neft but amount not credit in to ur account then the amount automatically reverse back to craftvilla bank account...check and give my refund

Aug 08, 2017

Updated by Agmahajan Mr.dinesh I want to call from ur side

Aug 08, 2017

Updated by Agmahajan Any one there to listen us

Aug 08, 2017

Updated by Agmahajan Any response

Aug 08, 2017

Updated by Agmahajan It's a worst side ..craftvilla not understand anyone concern..they have no responsibility towards their customers...they only making fool o[censored]s ..i[censored] intiatated amount but not credit into customer's account u don't have any responsibility to take action what a matter..why amount not credit into customer account...u only told we have refunded check ur bank...kya check kru apne bank ..my bank said amount is not credit it's not our fault pls talk to the craftvilla who said they refunded the amount...Bank is not responsible craftvilla is not responsible..then who is responsible for why amount is not credit in to my account..kahaan se lu main apne paise..it's a hard earned money ..I m not leave my money like that..

Aug 09, 2017

Updated by Agmahajan Mr.dinesh i want to talk to u..now u r not taking to me what m i think u r not going to refund my money

Aug 09, 2017

Updated by Agmahajan Craftvilla again asked me to share bank statement from 31 july to till date and again i submited my bank statement hopefully now they solve matter

Aug 11, 2017

Updated by Agmahajan Mr.dinesh Thank you so much for help me ...i got my money today ...thanx