[Resolved] CraftsVilla.com — option of refund is not available

Smita Khare

from Raipur, Chhattisgarh

Address:

Rewa, Madhya Pradesh, 486001

I ordered neck piece from craftsvilla, order no.[protected]. It was ordered twice. Now i want to return the second order & file refund on the subject. But craftsvilla's "my account section" denies of any order by my side. Henceforth i can not file return for later order. Kindly help me the process before limit of 7 days of return exceeds or else i will take strict action.

Was this information helpful?

No (0)

Yes (0)

Dec 20, 2018

Complaint marked as Resolved

Verified Support

Nov 19, 2018

CraftsVilla.com Customer Care's response Hi Smita,

We're extremely sorry for the inconvenience caused to you. Please allow us some time to check your concern, we are coordinating with our concerned team regarding the issue and Our operation team will contact you soon.

Regards,
Team Craftsvilla

Verified Support

Nov 19, 2018

CraftsVilla.com Customer Care's response Hi Smita,

We have accepted your return request against the shipment #[protected] and have arranged for a pick-up from your delivery address in the next 2-3 business days. In case you need any further assistance, please feel free to get back to us.

Happy to serve you!

Regards,
Team Craftsvilla