[Resolved] CraftsVilla.com — Order ID I[protected] | |||
Hello, I have placed the orders of 2 sarees and the amount got deducted from my account upon which I received a confirmation email with the order ID I[protected]. This order was placed on February 9th and ever since then I did not receive any tracking details or whatsoever!!! I have sent an email and they replied that they will send the information in 48 hours but that never happened and 10 days has passed since!!! This is second bad experience with craftsvilla! Can I please get an update on what is exactly happening with this order and when I will receive it? Hope to hear from someone soon. Madhuri Was this information helpful? | |||
Apr 6, 2017 Complaint marked as Resolved Verified Support Mar 02, 2017 CraftsVilla.com Customer Care's response Hi Madhvi, We're extremely sorry for the inconvenience caused to you. We're getting this checked with our concerned team and will get back to you at the earliest. Please allow us time. Regards, Craftsvilla Happiness Team Verified Support Mar 02, 2017 CraftsVilla.com Customer Care's response Hi Madhvi, We sincerely regret the inconvenience caused. As per our records, we have already initiated the refund against the order amount. Hence, request you to please check with your bank once for the same. Note:- For prepaid order, kindly check your account through which the payment was made. Regards, Craftsvilla Happiness Team | |||
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+91 22 6157 9090
Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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We apologize for the inconvenience caused to you.
Shipment #103541548
As mentioned earlier, we have initiated the refund for the order amount which will be credited to your account within 4-5 business days.
For prepaid order, kindly check your account through which the payment was made.
Regards,
Craftsvilla Happiness Team