CraftsVilla.com — order not delivered but says delivered

Order number[protected].
It has been nearly more than 2 weeks i placed my order and did not get it.
My order on 2nd day showed as delivered but was not. When i contacted customer service via email i got reply that my case is being looked at and i will be getting a response with in 2 days. I waited for those 2 days to come. It never came and after that i mailed customer service nearly 4-5 times and every time i got reply of 2 days.
Now when i am asking for returning my money i am again getting response of 2 days.

When called on the number provided on website, no one takes it. So number on website is of no use.
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    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
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