[Resolved]  CraftsVilla.com — Order number is #[protected]

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	Craftsvilla

Dear Sir/Madam,

I am writing to express my dissatisfaction with my recently purchase from your website. I have recently purchased a Saree from your website, my order number is #[protected]. My parcel is arrived on 23rd Feb 2017, the product was not satisfactory hence I decided to pick a different one and returned the parcel with self ship with courier charges of Rupees 250 as I was told there is not return service - Sorry, pick up facility is not available at you location(500016 )

I have been calling the team for status and do not get any positive response, I have also sent email with the required details and the screen shot of the courier details and also the snap of the unavailability of the return services. I would request that you confirm in the next 3 days that you will provide the refund to the returned parcel to the earliest.

Should I not receive this confirmation I will have no alternative but to raise a dispute through the Craft villa Buyer Protection dispute resolution process or to Consumer court action.

I look forward to hearing from you.

Yours faithfully,
Vijayalakshmi