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CrazeNDemand — return and refund issue

I have purchased silk saree online using net banking in the craze n demand website for rs.1499/- on 21.01.2019 order id is:5c454a719f465 the product is damaged and the quality is very poor, so i just wanted to return and get refund, i have sent email to their support team but mail did not delivered saying invalid emailid so i sent the mail to their official email id but till today i have not recieved any reply from them, i have searched their website and i did not find any other option like customer care number to get it resolved but there is very less information on return, kindly do needful
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    CrazeNDemand
    Customer Care Service
    Customer satisfaction rating
    2%
    Complaints
    170
    Pending
    0
    Resolved
    3
    CrazeNDemand Phone
    +91 26 1672 1211
    CrazeNDemand Address
    B30, First Floor, Shubham Industries, Saniya Hemad Gam, Surat, Gujarat, India - 395006
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