Reliance Digital, Phoenix Market City, Mahadevapura, Whitefield Road, Bangalore — Amount debited twice from credit card account

Address:

Bangalore, Karnataka

I purchased one Sony digital camera and four Havell's ceiling fans with bill no. C7963 #0033 17:13:29 23OCT2012 with total amount of Rs. 12713. The amount was debited twice from my credit card account. I have written e-mails to [protected]@resq.in and also submitted online complaint on the reliance website on 30th Oct, 2012. It has been 4 days. Nobody cares to reply though the SLA for response is 48 hrs.

I also called up the store on 24th Oct and was told it would be reversed. But, nothing happened. I called up again, he took my credit card number and other details. Again, nothing happened. I called up again a couple of days back. He told me to go to my bank and ask them for reversal. I called my bank's customer care and was told that they had not received any reversal action. The reversal should be done by the merchant and they cannot do anything.

It has been going round and round. Nobody in Reliance Digital cares to look into it.