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[Resolved]  Credit Information Bureau India [CIBIL] — cibil data is not reliable anymore

Cibil data is inaccurate. They have accepted incorrect data from icici bank and spoiled my cibil score badly without any mistake done by me. I contacted cibil but have't received appropriate solution. They simply closed the ticket, saying talk to icici bank, below is story of icici bank.

Icici bank has issued 4 credit cards in my name without my information. I came to know about these cards, through cibil where icici reported dues pending on me is inr 1858/- for nov and dec 19 bill (Card no - [protected]). I visited icici branch and they shared all below card details. These cards do not belong to me and never received by me; then how can they report these cards dues to cibil in my account. These cards dues are nothing but joining fees, penalty and taxes.
[protected]
[protected]
[protected]
[protected]
Icici bank is doing fraud in india and somehow cibil is supporting them. With that, cibil data is not reliable anymore. I contacted icici bank several times, and every time they are forcing to make the payment for the card, which hasn’t even received by me. I also send email to customer care and escalated to grievance but no response from them.
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Complaint marked as Resolved May 11, 2020
CIBIL is reporting false information provided by ICICI Bank ICICI Bank is reporting false information to CIBIL for last 4 months. ICICI Bank had issued fake credit card on my name and continuously reporting fake dues on CIBIL, Due to false information reported by ICICI my credit score has reduced by 157 points. Looks like CIBIL is having just garbage data from banks and should not be used for issuing Loans etc. CIBIL is doing fraud and providing false information to bank, this must be stopped. In spite of several reminder, CIBIL is not doing any verification and simply directing to ICICI bank. And ICICI bank is also doing fraud. No one is doing investigation.

Complaint Status


[Mar 17, 2020] Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Verified Support
Credit Information Bureau India [CIBIL] Customer Care's response Mar 24, 2020
Hi sir,

"Know about us on www.cibil.com
.Your CIBIL Score is an important parameter which banks check before approving your loan.

Have queries on your CIBIL Score?

Please write to us on: https://www.cibil.com/contact-us or
call us on:[protected]Mon-Fri 10am to 6pm)."
Updated by [email protected] May 11, 2020
CIBIL has reported wrong information. Again ICICI Bank has reported 370/- dues for a fake credit card. ICICI has issues fake credit card on my name, now they are reporting annual fees and interest charges as dues. I complained earlier, then received a call from ICICI Bank and they said, all charges will be reversed and card will be closed, however in Apr 20 month they have reported again 370/- as dues.

CIBIL is accepting garbage information from ICICI Bank and their data is not reliable. CIBIL has reduced my rating by 157 points, even through a single EMI or bill not missed for last 8 years. CIBIL is stupid company in India which data is unreliable. Can you please take an action on CIBIL make this company as Fraud.
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    Customer satisfaction rating
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    Credit Information Bureau India [CIBIL] Phone
    +91 22 6140 4300 [Helpline]
    +91 22 6638 4600 [Corp Office]
    Credit Information Bureau India [CIBIL] Address
    Hoechst House, 6th Floor, 193 Backbay Reclamation, Nariman Point, Mumbai, Maharashtra, India - 400021
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