[Resolved]  Credit Information Bureau India [CIBIL] — My cibil account asking SMS verification on old decade phone number and not allowing to view my cibil score

Dear Sir/MAdam,

I used to Subscribe my CIBIL Report by paying yearly Subscription fee. Recently I can't log in into my CIBIL Account as after login, I was asked SMS verification on my decade old mobile number which I used in Delhi while I was working almost a decade ago. After that, I started working in my home town in Tripura and was not not using the SIM as that time ROAMING Charge was very High.

Recently I have emailed to CIBIL(Transunion), and I have received the reply saying that phone number can't be changed which was given during initial registration decade back.

Now I would like to request TransUnion CIBIL Account, Kindly give me chance to view my CIBIL SCORE disabling on SMS verification or enabling Email Verification or allowing updating mobile number by AADHAAR Verification.

Otherwise it will be a kind of denial Service and Looting consumer after taking subscription fee.

Otherwise I have to seek help for Consumer Court.

With Regards
B. Deb
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Dec 10, 2021
Complaint marked as Resolved 
Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
Nov 04, 2021
Updated by Birata Db
I have called customer care many times, but no customer executive was available to resolve the issue. Only Computer generated Optional information was available.
Verified Support
Nov 08, 2021
Credit Information Bureau India [CIBIL] Customer Care's response
Our records indicate that we have responded to your queries vide Request # 01402848 on 08 Nov 2021. Request you to check your mailbox (including SPAM and Junk folders) for an email from us.
Dec 24, 2021
Updated by Birata Db
Dear Sir/Madam,

My issue is far from resolution, I was asked PAN card for which I have submitted on 15th Nov. on the Service and got Request Number 01420273 via auto response email.
The image is attached here.
After that, it has been more than one month, there is no response from Transunion.

Kindly let me allow to login into my subcribed account for which I have paid for one year and if necessary verify OTP through Adhaar in spite of my old number which I have given almost 10 years back which I no longer use.

Thank You
With Regards

Dec 24, 2021
Updated by Birata Db
Issue resolved today...
A Big Thanks to Consumercomplaints forum and Transunion...!!
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