[Resolved] Credit Information Bureau India [CIBIL] — Payment got deducted and there is no report generated

Praveen Ravilla

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	www.cibil.com

Hi,

I am applying for a loan and I was asked to get my CIBIL Report, so I tried through this "https://www.cibil.com" website and provided all the information and paid 550 rs. Once I clicked on payment it got some error and there is no message why this happened and status about my payment. But amount got deducted from my bank. I did the payment again for 2nd time and it happened the same way. I see a serious security concern of payments here with CIBIL. They don't have any proper system to alert customers on their payments.

Please help me to get the status or my money back. or if any suggestions on how can I approach Consumer court would be very helpful.

Thanks,
Praveen.
+91-[protected]

+1 photos

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May 11, 2017

Complaint marked as Resolved

Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Credit Information Bureau India [CIBIL] Customer Care's response Dear Praveen,

Please help us with your registered email address and your mobile number. We will look into it and revert soon.

Regards,
Team CIBIL

Jan 04, 2017

Updated by Praveen Ravilla praveen.[protected]@gmail.com
+91-[protected]

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Comments

Ashish shukla

from Gurgaon, Haryana

My cibil score is 620 and showing 1835 inr as over due of standard charted credit card which was as late charges and has been waved off.
pls let me confirm the reason .
regards
Ashish shukla
PAN No-BSIPS9145Q
Address- 159/12 vijay nager
kanpur 208005

amoghnatu

from Hyderabad, Telangana

I have faced the exact same situation. I had payed for an yearly subscription (Rs. 1200) and only got a single report and nothing after that. I have been quarrelling with them from April - 2016 and have still not got any refund. Just got off the phone with one of the supervisors of the customer care division and he has assured of a refund. I obviously don't believe him but willing to wait for another 2 days. If I see there is no update, I'm going to file a complaint with the consumer court.