Credit Information Bureau India [CIBIL] — Removal of account which is more than 8 years

I have a account which is of AXIS Bank credit card and which is still showing active on my cibil report. According to the RBI law no account should be on the cibil report for more than 7 years.

I have reported this to AXIS Bank as they cannot find information at all with AXIS Bank and CIBIL is not removing this from my credit report at all

Please help.
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It's not cibil headache to close it, u need to follow up with loan bank to share the closure certificate to cibil.
If you get from them and share to cibil, they will not accept it it should be from financial firm itself.
Surprising factor is neither cibil nor any loan lending firm are interested to share the communication between them and u'll be wondering what's going on, i managed to close 4-5 such accounts which were active since 8-9 years of closure of those and it took me 3-12 months window to close those accounts. But trust me it will hardly impact the revision of your score as cibil is least interested to count those closed account to revise score upward, for downgrading they will definitely not miss to quote those account.

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