[Resolved]  Crizal — coating cracked vision not clear

Address:Surat, 395010

I have made crizal glasses obtaining power -4.5 with index 1.67 before 10 months from kiki care, surat. At the time of purchase the optician told me about the benefits &assurity of product. But i am totally disappointed with the product because in just 10 months the vision of glass have blurred. I have complained about it to the optician. They told me may be coating of glass is damaged, so product was sent to higher centre. After a few days they answered me that company rejected your claim because u have purchased it before 11 month and at present crizal have one plus one scheme, so your complain can not be resolved. I felt i was cheated totally by the company or optician. Why should i have to waste such a huge amount on this product when company is not taking responsibility of product in just one year. I will not recommend anyone this product further. I am requesting to the company if anything can be happen in my case.
Thank you
Dr. Chetan sakhiya
Surat.
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Oct 27, 2019
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
Crizal Customer Care's response
Dear Sir,

Thanks for reaching out to Essilor.

Kindly check with your optician regarding the issue and revert.

We also request you to share the authenticity card of the product and invoice copy of your optician at [protected]@essilorindia.com for our reference and verification.

Best regards,
Team Essilor
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