[Resolved]  Crizal — complaint about scratches on crizal prevencia

Address:Kozhikode, Kerala, 673027

Hi,

My name is renju vinod, i have purchased one crizal prevencia lens last year (17-dec-2016) from city city eye foundation calicut. Within 8 months o[censored]sing i am seeing scratch marks on the lens, i have complaint the same to city eye foundation and they replied they cannot able to do anything. I am using crizal lenses since 2012. I am not facing such issues yet. I am totally disappointed with the new crizal prevencia lens. I am not expecting this for an expensive product.
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Nov 29, 2017
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
Crizal Customer Care's response
Dear Sir,
Thank you for reaching out to Essilor.
We request you to share the authenticity card of the product and invoice copy of your optician with your contact no. at [protected]@essilorindia.com to assist you further.
Best regards,
Team Essilor
Nov 03, 2017
Updated by RenjuV
I have alreday send all these details to the mentioned email id. Any update on the same.
Complaint comments 

Comments

Dear vinodji, essilor will only pretend to help you but actually they know the defects with their prevencia family. The will never admit the fact rather they will say to deposite the lenses with them in name of lab inspection, harass you and after 4 to 7 days they will report you that the lenses are damaged because of your mishandling.

I will suggest you to go to consumer court as I am also preparing the same with them .
Mine is also so easily scratch! And done complaining this to my opticia. But nothing to do!! Im so worried if this is fake but when i read this coment i was clearly enlightend that it might be ### advertisment

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