[Resolved] Crizal — crizal prevencia /fading

Harshasnani

from Panaji, Goa

Address:

411006

I just bought the lense from lawrence and mayo three days ago there's fading of purple coating on borders of spectacles. The colour of coating is changing to nearly blue and colourless now instead of purple when i bought it. I need help fixing it please. What's the use of paying 3800₹ for lense that's fading itscoating in three days of purchase. What should i do?

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Jan 1, 2018

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Crizal Customer Care's response Dear Sir,

Thanks for reaching out to Essilor.

Kindly ask your optician to clean the lenses throughly and hand it over. If there is a issue even after cleaning, kindly share the authenticity card of the product and invoice copy of your optician at [protected]@essilorindia.com for our reference and verification to assist you better.

Best regards,
Team Essilor

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Comments

Hihoriya Prashant

from Ahmedabad, Gujarat

I bought 3 month ago uv crizal lance but now it has scratches and company gives scratche less guarantee so what can I do ane how can replace my lence

shivank negi

I have recently buyed a specticals of Crizal and within 5-6 months it has got big big scratches in it and your company is too advertising on the base of scratch free lenses but within 5-6 months of buying this lens it is not at all clearly visible through it.A big shame for crizal.