[Resolved]  Crizal — crizal prevencia lenses

Address:503421
Website:Crizal privencia

Crizal privencia doesn't not provides the lenses what it they have show in there videos... I changed for two times with shop where i bought them... It is not smudge proof.. Not scratch proof... Nothing is there what they have shown... Or i am being fooled by shop or the lenses are fake... It is disappointing experience with crizal privencia... I have been given certificate of authenticity either but it doesn't match with any quantity which is there in videos...
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May 29, 2018
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2018
Crizal Customer Care's response
Dear Rashmi,

We apologize for the inconvenience caused to you. We would like to understand your problem better and assist you with an appropriate resolution. Can you please share the authenticity card & bill copy provided to you by the optician at the time of purchase for cross verification at our end through an email to [protected]@essilorindia.com

We may also require to test your lenses at our laboratory to identify the cause of problem. Once we have the necessary documents - we will intimate you with next course of action.
We would also like to inform you that Crizal lenses are the world's # 1 anti reflective lenses which are also scratch, dust, water & smudge resistant, which means they will resist these enemies of clear vision much better than ordinary lenses but they are not scratch, dust, water & smudge proof.

We would also like to emphasize that Crizal prevencia is the best lens to protect against the harmful blue light of digital devices. With its smart blue filter technology it prevents the harmful blue violet light but allows the good blue light to pass through.

Best regards,
Team Essilor
May 01, 2018
Updated by Rashmi Naik Nimbalkar
Essilorindia has still not resolved the issues...I want to know if they are even serious about their customers or I should take legal action against this fraud? I am going to follow up again and again...
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It's been many days I have provided you whatever I was asked to provide but you have not resolved my problem and not responded yet...!!!

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