[Resolved] Crizal — crizal uv lens

Kirti Udhwani

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400706
Website:	Retailer, Nigahein Opticians, nerul west, Navi Mumbai

I bought crizal uv as i was told these are durable and good for eyes and lenses got cracked within 2 days with a minute jerk like literally just a push. Retailer denies any warranty although he said it has 1 year warranty. I understand brekage warranty is not given but if i buy crizal i wouldn't expect it to crack so easily.
Highly dissatisfied with such poor service and brand value.
I want a solution as this is very inappropriate and least encouraging to spend so much for such bad lenses

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Oct 25, 2018

Complaint marked as Resolved

Crizal customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Crizal Customer Care's response Dear Sir,

Thanks for reaching out to Essilor.

We request you to share the authenticity card of the product and invoice copy of your optician for our reference and verification at [protected]@essilorindia.com to assist you further.

Best regards,
Team Essilor