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[Resolved]  Crizal — scratches on crizal-prevencia lens

Address:Spice gardern marthahalli bangalore, 560037

I have brought crizal prevencia lenses from i-gate optics shop Marthahalli bangalore. I got so many scratches on lens within 1.6 years. On essilor website they have mentioned crizal has 2 years of scratch warranty. I asked helped to optic shop they said there is no scratch lenses we can't do anything. I have not expect this kind quality of crizal. I have paid more for good features but results are very bad.
I have attached bill photo for reference.
Scratches are more so no clear vision and gets more headache.I have one ordinary spect since using from 8 th std, don't have any single scratch on ordinary lens.
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Jun 27, 2019
Complaint marked as Resolved 
Crizal customer support has been notified about the posted complaint.
May 23, 2019
Updated by RupaliMPawar I have brought crizal prevencia lenses from i-gate optics shop Marthahalli bangalore. I got so many scratches on lens within 1.6 years. On essilor website they have mentioned crizal has 2 years of scratch warranty. I asked help from optic shop they said there is no scratch warranty on lenses we can't do anything. I have not expected this kind of quality for crizal. I have paid more for good features but results are very bad.
I have attached bill photo for reference.
Scratches are more so no clear vision and gets more headache.I have one ordinary spect since using from 8 th std, don't have any single scratch on ordinary lens.
Verified Support
May 27, 2019
Crizal Customer Care's response Dear Sir,

Thank you for your mail and invoice copy.

Please note that Crizal Prevencia Lenses are scratch resistant and not scratch proof.

Kindly mail us the authenticity card at [protected]@essilorindia.com to cross verify the authenticationat our end. We would require your lenses for our testing. Hence you can submit the lenses to your optician and share the confirmation.

Warm Regards,
Team Essilor
Complaint comments 
3 Comments

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My Optician is not ready to take my spectacles and not agree to take any kind of action. So I'll email the authenticity card. Kindly verify and let me know.
Reply
Purchase of crizal lenses from citizen optician bahu plaza jammu

The lenses were totally filled with marks and also number was not correct
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My name is ashok gade i have purchased essilor product on dated 21/11/2018 with PID no.[protected].ref no. DW21/1.
I have got dot on my left glass within 2 month, plz replace my le glass ASAP

Mr gade
Mob [protected]
[protected]@gmail.com

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