[Resolved]  Croma — All in one hp desktop

Address:Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:croma

My all in one hp desktop is not working properly nd it is running very slow . We bought it in jan 2016 they have given us the demo piece and I have told them, many times that it is not working properly but they didn't take any action .Then I have complained to HP they have told us that it is a defected piece and many folders already made in it. They suggested us to complain us to croma and replace it. I would like to inform u that I am not happy and realy fedup for this product. I request to u plz replace the product...
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May 29, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

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Hi Gayatri Negi,

It could be possibly be a hardware fault (cables, RAM, HDD), or BIOS settings. I’d suggest you to check the hardware connection of PC first to be sure about it.

1) The first thing you have to do is restart your computer and enter the BIOS. You can enter the BIOS by pressing a specific key when requested, it´s usually requested at the beginning of the computer´s boot.
Example: F(X) like F2 or F11.
2) Find the boot order section like First Boot Device, Boot Order, Boot Management, Boot Sequence, Advanced BIOS Features or Advanced Boot Options.
3) Check the motherboard connection
4) Check the PSU.
In my experience, the majority o[censored]nbootable computers originate from loose wires or improperly seated components.

Hope it helps.
Hi Gayatri Negi,

It could be a software issue, would you mind to run the system recovery and see if it helps.

Steps could be found here http://support.hp.com/us-en/document/c03489643

Please let me know the out come.

I am an HP employee.
If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank  you for your support.

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