[Resolved]  Croma — Bose bt headset series ii right

Address:Hyderabad, Andhra Pradesh, 500018
Website:www.croma.com

Hello,

I have purchased bose by hset series ii right.
I removed the package and wanted to charge the product and removed it and found it as broken after removing it. At first place, i thought i got a duplicate piece of bose. I have approached chroma, they said, they would get back to me whether they can replace the item with new one but now they are saying, its broken from my end intentionally. Why would i broke my piece which is actually gifted by my wife. And the guy from chroma said, he would have only option for a replacing with new one and dont have any option for making it serviced. If you donot have option of making service why would you sell bose products and say we would even service them within a year.
Why would croma sell bose products and say they would service them and cheat customers by giving warranty.

We have never used it bluetooth from the purchasing date, i have only used once that too for charging it. But later i found it was broken from inside. I have attached even the screenshots for the same.

Either give me a refund or give me a new piece now.
Below are the details:

Croma, punjagutta. The guy i spoke to is: raju: [protected].
+5 photos
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Aug 5, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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