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[Resolved]  Croma — Cancellation of order

I've mistakenly ordered Redmi K20 for Redmi K20 pro. So after the realisation I tried to cancel the order. They've said to consult to customer care, and I consulted them. They've said the order "cancellation request" is complained and I would get a message regarding it in half an hour. But there is no such message. So I again called them and they again repeated the same talk and again they said I would get a message. But nothing changed. I did get none. So I tried to contact them again, but this time I couldn't be able to connect the call, it just automatically rejects. It's been 10 days and I didn't get my order, refund money and more importantly the message that they've said they would send. It costs "22, 000 Rs". And I even cried a lot of times. I hope croma refunds my money.ðŸ˜Ŧ
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Complaint marked as Resolved Aug 28, 2020
I've been torturing them by calling their customer care. Guess what happened, they've refunded my money. So my advice is to just show the real torture. Have a nice day.ðŸĪŠðŸ‘âœŒïļ

Complaint Status


[Aug 26, 2020] Croma customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

How to cancel my order from croma store because they make me fool i have already paid advance but they said me today come, tomorrow come so on

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    Croma
    Customer Care Service
    Customer satisfaction rating
    68%
    Complaints
    1709
    Pending
    498
    Resolved
    993
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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