[Resolved]  Croma — Cancellation of order

I've mistakenly ordered Redmi K20 for Redmi K20 pro. So after the realisation I tried to cancel the order. They've said to consult to customer care, and I consulted them. They've said the order "cancellation request" is complained and I would get a message regarding it in half an hour. But there is no such message. So I again called them and they again repeated the same talk and again they said I would get a message. But nothing changed. I did get none. So I tried to contact them again, but this time I couldn't be able to connect the call, it just automatically rejects. It's been 10 days and I didn't get my order, refund money and more importantly the message that they've said they would send. It costs "22, 000 Rs". And I even cried a lot of times. I hope croma refunds my money.😫