[Resolved]  Croma — cheating/fraud with customer

Address:	Mumbai City, Maharashtra
Website:	consumer complaint

I had visited croma showroom at infinity 2 mall, malad on 18th april 2018 as i wanted to buy tv for our home on auspicious occasion of akhaytritya. We were looking out for models in tv and 1 sales person name deepak assisted us. We selected 1 tv model dled worth rs. 12990/. Sales person deepak was purposely deviating us for other models and confusing us for no reason. After spending 1 hour we still sticked to the dled croma tv of 12990/- and asked person to be quick in payments as we had to catch train. Later by talking something to his manager he came back after 15 mins daying it will get delivered in 7 days.. Again he went back to some manager and said tv will get delivered in 10 days. We were still ok with the date. Again there was some confusion in sales person head he wasted more 10 mins and as we were getting late we insisted for payment procedure. While at cash counter sales person took our details, address and said that tv price have changed now for 14990/-. We got shocked as after spending 1.30 mins with same sales person how he can change his statement. We asked him to cal his manager. His manager (Vinita raman) was not ready to meet customer. (I believe croma managers are too busy to solve customer queries). Again waiting for more 20 mins another manager came (Altamash khan) and said this pricing ups and downs happens in system. I was shocked how can such a big brand say that pricing issue happens so casually. I have not come to any local brand, and pricing diffrence was not 100/- 200/- bucks it was 2000/-. When you display price in front of tv and sales person is describing about its features and price, while paying time how can anyone say price have increased for 2000/-. Ulimately, manager (Altamash khan) managed to give us in original price what was actually displayed. This is disgusting and shameful act which we have faced in croma. I will definitely make sure i will thing twice before purchasing from such brand. Croma you have definitely lost your customer. I would request plz take strict action against this staff.

Very disappointed customer,
Tanvi & awadhesh