[Resolved]  Croma — Credit Card payment refund

Address:

Ripple Mall , Surat

Dear Manager,
I had booked a Siemens Dishwasher at Coma Ripple -Mall Surat for IQ 500, as shown to me on line vide order no.: S0A[protected], Invoice no.: SLA[protected] Dated .9.10.2021 amounting Rs.42990.

I was delivered a machine on 15th October, (which was sent from Nagpur warehouse) which not the model I had booked, some communication gap might have happened. I contacted store personally and requested for the actual model which I was opting for.

The sales promptly helped me and accepted my requested for the correct model. I agin paid for the new machine vide order no.: S0A[protected] Ref No.: SLA[protected], dated 16.10.2021, amounting Rs.45490.

I was told that my earlier amount of Rs. 42990 will be refunded to my HDFC credit card account. But till date this has not been refunded. I received Credit card Bill and it is still reflecting.
I requested to look into the matter and kindly intervene for refund please at the earliest.

I am regular customer at CROMA and never faced such issues.

Regards
Prashant Bhope
Mail ID : [protected]@ongc.co.in
Mob: [protected]