[Resolved]  Croma — croma delivered damaged product and now it's taking more time to process my refund.

Address:411021
Website:www.croma.com

Hello team,

This is all about pathetic services provided by croma.

I had purchased four items from croma-wakad store on 12th nov, 2017 and paid full amount to them. After so many follow-ups i got 3 out of 4 items in 3-4 days (Took more time to deliver) and few items attached to the product were missing. When i called to them, they told me that they have stopped these items now but they haven't told me anything at the time of purchasing and committed me that they will provide all items such as microwave starter kit.
Now where is my 4th product which is whirlpool refrigerator so again after so many call and follow-up it got delivered to me on 19th nov, 2017 late evening (Purchase date was on 12th nov, 17 so total days they took to deliver my refrigerator was 7 days). Next day, whirlpool demo/installation person came to my home and when he opened the outerbox of the refrigerator we both found big scratch on the outerbody. So i have registered my complaint to croma on 20th nov, 17 as soon as i have seen the damaged and provided damaged product delivered from croma as a feedback to whirlpool person. Now today is 30th nov, 17 and till today i haven't got my refunded amount and when i told them to provide me the replacement, they told me to get new product replacement it will take 15 days working days so as per calculation it will around 1 month. I requested to refund my amount and for this also they haven't processed my refund yet. My question to them is what's the mistake of mine. I have already paid full payment then why you are having the problem to get my replacement or to refund amount. Such a bad service from croma. Never expected from them. They are just enjoying the interest on my payment and not bothered about their customer.

Ticket lodge request no to croma - sr[protected]
Model-sle005cp0016160 whirlpool ref ff 292l if305elt coolis 3s whirlpool
Date of purchase - 12.11.2017
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Got Samsung Washing machine delivered on 21 oct, 2020. Found dent on right edge of the machine.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    75%
    Complaints
    3197
    Pending
    459
    Resolved
    2218
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information