[Resolved] Croma — croma e-gift card worth rs 25000 not used but store telling it has been used

adityagarg797

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I got croma e-gift cards worth rs. 64990 from onsite go because of warranty on my apple macbook air which was bought from croma store and stopped working in the warranty period. I have not made any transaction but the croma store in garden galleria mall, noida is telling that i have used rs. 25000 worth of e-gift cards on croma online store on 9th november, 2017. I have not made any such transaction and there is definitely some error on croma's end. I request you to resolve this at the earliest. The following are the e-gift card numbers:

[protected]
[protected]
[protected]
[protected]
[protected]

I repeat i have not used any e-gift card and there is surely some problem at croma's end.

Mobile no - [protected]
Email - [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Aug 9, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.