[Resolved]  Croma — croma iron irreparable

Address:

Mumbai City, Maharashtra, 400022

I had bought a croma iron on 23rd december, 2018 from their sion outlet. I had gone to the store with the intention of buying a philips iron. The sales guy convinced us to buy croma brand iron - while it being at par with philips brand but very competitive on the price front. We also bought an extended warranty to it. Further, while i was buying, i was categorically told that if there is any problem, the product will either be repaired or immediately replaced without asking any questions or any harassment.

To our utter disappointment within 2 weeks of our usage, there were sparks coming from the iron along with water leakage. I took it to the sion outlet on 4th january, 2018 (Friday) wherein i was told that they will keep it till wednesday-thursday, as your technician will be coming only on wednesday. Last week i received call from the sion store and they say that the iron is physically damaged and they cannot do a replacement of the same. I was fine with this but asked them to just repair it and give me. To which i was told that it cannot be repaired.

I just fail to understand if this was case why was i not told during my purchase that croma products are not repairable. The customer service agent says that the only thing that they can do is give me deprecated value of 15% of the iron. Further, if croma products are not repairable, then why don’t they say it upfront that it will not be repaired if any damage happens.

Last saturday, i again got a call from their customer service desk of sion store saying that if i don’t come and take my damaged iron then they will put it back in their lost and found section and henceforth i may not get my iron also back.
Frankly speaking, the attitude and tone of the agent was very disgusting to say the least. Honestly speaking i am really disappointed with this kind of attitude from tata group employees.