[Resolved]  Croma — croma led smart tv 40 inches

Address:110064

I dont think you deserve dear sir or madam start...
Let's keep it very straight
1.
I have purchased a croma led smart tv 40 inches in august 20 th and it took 10 days instead of 7 days and several calls for dilevery.
2.
Then took 3 day for installation instead of 1 day.
3.
After using 2 months (Oct), suddenly tv stop working and i file a complaint for reparing.
4.
Guess what technician took 15 days to come after many calls. He said there is problem in motherbox and take it to his service center for reparing.
I don't understand it's a new tv in 2 months it's damaged.

5.
He take 2 days and came in evening put it back and very next day in the morning the same problem appears.
6.
I filed a complain agian and next day he came take the motherboard and said he will put the new motherboard.
7. He took almost a week to put new motherboard.
8. Guess what he forgot the tv sensor in his office and said i will put this next day.

And his next day is come yet.
15/11/2018. 25days still increasing...

I complained this in croma show room rajori garden
Where i purchased this tv and they also said by tomorrow your tv will be working, don't worry.
And their tomorrow is still seems very far.

This whole situation taught me a lesson,
Never buy a tv from show room atleast from croma tata product tv because this whole thing is prooved that tata product (Croma tv) is not worht for your money and its service is even worst.

I also don't think they worry about this and hope the will also do this in future because there is lots of messages about complains only.
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Dec 27, 2018
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Croma Customer Care's response
Dear Rohit,

We are sorry for an unpleasant experience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest.

Croma, Making Every Day Brighter
Verified Support
Nov 19, 2018
Croma Customer Care's response
Dear Rohit,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter
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