[Resolved] Croma — croma led smart tv display repairing complaint

Aaloky

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400606

I had purchased croma Led smart TV from Croma store Mulund on 6/12/2018 it is in warranty and also I taken two year extended warranty.
Suddenly on 24/01/2019 LED TV got some display problem and your engineer told us it is damaged and company will not cover the same in warranty.
So I requested that repair TV Display and send me the cost for same but now ur customer care person told me they can't repair it I have to exchange it with the new one and need to pay 85% of amount.
So kindly help me with the proper solution and repair my TV or replace in warranty.

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Aug 9, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

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Comments

Prajakta Parab

from Mumbai, Maharashtra

Hi My name is Prajakta. My email id is [protected]@gmail.com. On, October 2018, I have brought Bluetooth headphones from croma..but now the left side of bluetooth headphone is not working..I have misplaced the receipt..Could you please provide me the duplicate copy of receipt on my mentioned email address..

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.