[Resolved] Croma — Croma Lower Parel of TATA is a Fraud Company and Customer Service is also Bogus

 
4 Reviews
Mumbai, Maharashtra, India
 dashmeshproperties
I had purchased the following product and was promised free accidental damange cover / insurance worth Rs.4000, HP bag worth Rs.1700, free gifts worth Rs.1000 Item Code : 184112 Item Description : HP 15-R013TX Blk 38cm (184154) Tax Code : R3 Rate : Rs.39, 990.00 The only thing correctly given to me was free gifts worth Rs.1000, the laptop bag was wrongly provided to me which was of a lesser series of amount approx Rs.1100 when I confirmed it with HP, they said there was a better bag which was in the offer. The laptop when I removed it at home as I did not unpack it at the store, it already had a small scratch. CROMA IS A FRAUD COMPANY AND DOES NOT CHEATING AND WOULD LIKE ALL OF YOU TO BEAWARE AND NOT BUY FROM THERE. THEY SHOW SHOMETHING AND THEN SAY IT IS NOT AVAILABLE AND FORCEFULLY GIVE SOMETHING OF A LESSER VALUE AND THEN SELL THE OTHER PRODUCT TO SOMEONE ELSE. Regards, Manmeet Bhamra [protected]
Complaint marked as Resolved 
Finally after a lot of Followups, they did resolve my complaint due to some kind person from Croma who agreed on their mistake and then gave me the product as promised

Complaint Status


[Aug 13, 2014] Croma customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

I was promised the correct bag replaced in 2 days and now its almost 8 days and still no update.
Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Please be informed, we have escalated this issue to the concerned team and we will get back to you with the closure soon.

Sincerely,

Team Croma
I am still waiting for your response.

Are you people only a fraud as I have note yet recevied anything nor any calls from you.

Regards,
Manmeet

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    Croma - Croma Lower Parel of TATA is a Fraud Company and Customer Service is also Bogus