Croma — croma sold defective dell laptop

1 Review
 Ipsitamisra on Feb 9, 2018
I purchased a dell inspiron 15 3000 services laptop on 08/02/2018 at 8:52 pm from koramangala croma
After bringing it home i realised that there is some issue with the laptop's touch pad as it is bulging out from the normal position every time you use it and again you need to push it back to its normal position. So i called customer care of croma for solution they told me to go to the store they'll resolve your issue. When i reached the store one girl checked the laptop and told yes there is some problem with this and she called her manager mr. Uday kumar. He simply told us they can get this repaired but no refund or replacement will be there. When we refused to accept this solution and waited for some alternative he just to avoid us for that moment told us to go to the dell service centre in domlur and they'll give us a letter for replacement. We went there and the guys in the dell service centre told they don't provide any such things to retailers and they know that. And told if we purchase from any retailer they can only replace the product and the manager might have sent you only to avoid you. Again we went to the croma store. Again that manager came and gave all vague excuses and indirectly told us that it's our mistakes that we didn't checked each and every key while purchasing. Whereas last night when we were checking the guy who was giving the demo told us you can update and install everything after going home by connecting a wifi so we believed them and didn't checked it in detail. And that was our biggest mistake to trust them. After getting all those vague excuses and solutions i brought the laptop back home and i don't know what to do with this junk. With such big brand name how can they cheat the customers with defective product and not taking any responsibility once they have conned someone. I have attached the proof of purchase and the photo of the defective product

croma sold defective dell laptop
croma sold defective dell laptop
croma sold defective dell laptop

Complaint Status

[Feb 10, 2018] Croma customer support has been notified about the posted complaint.
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    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    Croma - croma sold defective dell laptop