[Resolved]  Croma — croma split ac cooling issue service request no del220418fs00815

Address:New Delhi, Delhi, 110076

I am swarn kamal and my contact no is [protected].There was Cooling issue in my croma Split AC so I contacted Croma Customer care on 22nd April 2018 and executive told me that your issue will be sort out withing 72 hours but i did not get any call from Croma in next 13 days.So on 5th May again i called on Croma customer care and i briefed everything then again they provided me Complaint no DEL0550518FS00233.
I got call from croma service centre on 5th may and they sent a technician on 6th may.After inspection technician told me there is no gas so there is need of refill the gas.I asked why gas got empty then technician told me that there is minor leakage somewhere so gas got empty.Then i told okay please complete and sort out the the leakage issue first then you Refill the gas otherwise again i will have to Refill the gas.Then technician told this minor leakage issue can not be removed and it will remain.He told the Gas i will refill will work out for this season and again in next season you will have to refill the Gas.Technician told next day again i will come and will refill the gas.
Please let me know what kind of service it is.Means every year i will Refill the gas.it is very pathetic.
So again i called to croma customer care and explained everything to him then customer care executive told me that you do not worry sir.This time i will send you the Proper Engineer and definitely he will sort out your issue.He told me that will get call withing 2 hour.
50 hours passed but i did not receive any call from Croma service centre. How pathetic your service is.So this is kind of service croma is providing to its customer.All this incident is making me feel i did a big mistake by buying a product from Croma.
i am very annoyed with this kind of service.If this not sorted out shorty then i will file a complaint to consumer forum.
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Aug 13, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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