[Resolved] Croma — Customer service

Kanchana Ravi

Address:

Croma t Nagar branch

I have taken a dell laptop on 19 July 2019 and I took 2 years additional warranty. After 11 month I got issue on battery. I went ot dell service center on 15 July 2020, they said the bill is not updated till now, as its showing on 28 oct 2018. But I bought on 19 July 2019. I raised the request on 20 July 2020 and till now my issue is not solved I'm visiting the store for more than 3 month regularly to update the bill but they are just giving reason only but not updating the bill. They are giving false information about this everything and just passing the days.

+2 photos

Was this information helpful?

No (0)

Yes (1)

Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns