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Croma

[Resolved]  Croma — damaged/used product delivered

Address:560037

I purchased voltas s/ac 1t 123mys 3s from croma store in marathahalli area in bangalore on saturday 18th nov, 2017. Invoice, no: sla[protected].

I got the product delivered on sunday 19th nov, 2017.

Installation team from voltas came to install today. After opening the box, the installation team told that the product is either used or damaged.

I got a damaged/used product delivered. This is bad customer experience.

I called the customer care at 11:13 today (20th nov 2017) and the customer care representative told me that they raised a compliant and i will receive a message. I didn't get a message till now. 45 minutes after my call, i sent an email to [protected]@croma.com did not even receive an automated email. Even bad customer experience.

I am regular customer of croma. They lot a customer now!
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Nov 28, 2017
Complaint marked as Resolved 
I got a replacement and installation is completed. Total process took 10 days. Croma rating: 1/10 No more electronics from Croma.
Croma customer support has been notified about the posted complaint.
Nov 20, 2017
Updated by sasi_427 I got a call from the customer service. I will wait for further action.
Nov 21, 2017
Updated by sasi_427 Representative from Voltas came for inspection. Attached are the pictures of the damaged/used AC. He was shocked to see the state of the AC.

1. Remote and AC with scratches
2. Oil leakage in box
3. Electric connection screws are left open
4. Copper cable connected.
5. No voltas seal on the box. The box is sealed with transparent tape.
etc...

Nov 23, 2017
Updated by sasi_427 I got the replacement product from Croma. It took 4 days time, few calls and mental stress. Waiting for the Voltas team to install the AC.

I made a decision not to buy from Croma again.
Nov 23, 2017
Updated by sasi_427 I will close the compliant after the package is opened and installed properly.
Complaint comments 
1 Comment

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Comments

Dear Customer(sasi_427),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Reply
sasi_427's [Complaint's author] reply, Nov 21, 2017
Thank you for the response.

Representative from Voltas came for inspection. He was shocked to see the state of the AC.

1. Remote and AC with scratches
2. Oil leakage in box
3. Electric connection screws are left open
4. Copper cable connected.
5. No voltas seal on the box. The box is sealed with transparent tape.
etc...

Awaiting action from Croma

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