Croma — Defective item service request C[protected]

Dear team,
I have purchased Haier refrigerator from your store and received delivery one week before, I am very disappointed with the service and regret to purchase from your company even being a Tata employee.
I received defective equipment...The refrigerator is not at all cooling i informed Haier call centre the technician came and said fan was not working now that I have fixed it cooling will happen in 6hr... But it was of no use refrigerator still did not cool..
Second time I raised complaint now the technician is saying their is gas leakage compressor is not working...
I raised this issue to you team, they said complaint is raised and our technician will visit in 48 to 72 hrs just witness the issue . After that if it's due to your mistake you will have to pay charges or if it our mistake we will decide what action to take...
What kind of solution is this.. i buy the product from you which is defective and more I am facing issue related to it...

Can you guys stay without refrigerator at your home for even 1 singal day in this summer.. my all stuff is getting spoiled... I have small daughter for which I can't even store the milk...

I simply don't want this product, I don't want repair in initial stages itself...either replace it immediately or return it...

Me and my family is suffering a lot because of you...

I request you kindly look in the issue urgently and take necessary action. service request C[protected].

Nayeem Kazi.

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Complaint comments 


Hello there, this is not the experience we would have liked you to have. Kindly allow us some time to check the details, and we will get in touch with you as soon as possible.

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