[Resolved] Croma — Delayed delivery of online order, No clear replies no call

[Resolved] Croma — Delayed delivery of online order, No clear replies no call

R RenuR Jul 8, 2021 Jul 14, 2021 This thread was updated on Jul 14, 2021

I ordered Apple ipad 8th generation from Croma online store on 1st July 2021. I have received confirmation that it will be delivered on 6th july. There's no update after that other than "order processed". When I contacted Croma costumer care, they said that their special team is working on it and they have sent the product to their courier partner, but I didn't get any message/mail about that. On 6th july Croma made a new update is service request that it is backorder and on call they said they will update about delivery in one day. But on 7th july, they called and said their team is working on it and I'll get the update in 1-2 days. I've attached the screenshot of costumer care's reply and also the backorder proof. Order No.[protected] Service Request No. SR[protected] +3 photos Was this information helpful? No (0) Yes (0)
Jul 14, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Jul 10, 2021 Updated by RenuR It's been many days and nothing is happening, croma costumer care calls once daily and say that we need 24 hours and have the same reply that we're sorry for inconvenience. what should I do with the sorry. I need the product. Verified Support Jul 14, 2021 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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