[Resolved] Croma — Delayed Delivery of online order, No reply/updates | |
I ordered Apple ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'order shipped' since day one. It's been a week now. Two days ago I had called customer care receiving no specific update, so I emailed my complaint. I received a computer-generated email saying they will contact and update me on the delivery. No update. Just a call asking 'Has the product arrived?' I am planning to cancel my order if there's no reply within two days. I have attached screenshots of my email and customer care's reply, also the Orders page on Croma's app. Service request ref no.: SR[protected] Was this information helpful? | |
Jun 10, 2021 Complaint marked as Resolved Product finally delivered with good packaging. Thank you Croma customer support has been notified about the posted complaint. Verified Support Jul 14, 2021 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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