| Address: | Unit No. F1 to F11, First floor, Apollo Premier, Vijay Nagar Sqaure, Ratna Lok Colony, Indore, M.P. 452010 |
Respected Sir/Madam,
Date of Incident - 11 Nov 2022
Client/Seller Number: +91-[protected]
Client/Seller address: Unit No. F1 to F11, First floor, Apollo Premier, Vijay Nagar Sqaure, Ratna Lok Colony, Indore, M.P. 452010
Contacted persons:
1. Yogesh Rajput {Assistant Department Manager} Croma Indore.
2. Abhishek Shrivastava {Area Sales Manager} Samsung
Full Discription:
I Purchased a top loaded Samsung Washing machine from Croma Indore (Vijay nagar) model - WA70BG4545BD on Nov 10, 2022. with (3+12)yr warranty option.
When I received the product on Nov 11, 2022, it is displaying as (3+10) yrs of warranty also the same is displayed in warranty card.
And in the Samsung and Croma website same model showing 3+12 years warranty.
As a consumer I don't have any proof that this machine is 3+12 years of warranty.
I informed the delivery man and he said to connect to showroom, I connected to showroom the salesperson Ravi, he directed me to Abhishek Srivastav, he confirmed to get to me a email proof by Nov 14th, 2022.
On Nov 14, 2022, Abhishek changed statement that he will share me the email proof in 2 working days.
On Nov 16, 2022, I was connected to Yogesh, and he told (anticipating that machine might be already used that we cannot do anything).
After a long discussion with Abhishek, Yogesh, Service team we came to conclusion that Yogesh from Croma will drop a email and i will start using the product and if in 2 working days Abhishek didn't get email they will replace product with correct one. PFA email communications.
I waited for 2 working days but Abhishek forwarded the call and dropped email asking for some more time. I responded to replace with other one to Croma. They started the procedure but i got information on Monday Nov 21, 2022 that they received same product from warehouse and will not deliver to us and wait for email.
Till now I didn't received confirmation email stating the product that i hold have 3+12 yrs nor the machine has been replaced.
Now both Abhishek and Yogesh are not reverting my calls or message.
Request, could you please help me with this either getting a email confirmation from Samsung product team or replace with the product i purchased.
attaching email communication and product that i purchased, photo of product what i received
Looking forward to here from you.
Thank you
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