[Resolved] Croma — electric kettle make usha 3315 | |||
I was very much disappointed when i went today may 5th to exchange / return an electric kettle which was purchased on may 1st - i was denied an exchange, i even asked for a credit note. Pls note item was undamaged, unused and in saleable condition. Appreciate if you could revert at the soonest It was purchased at croma aundh store on may 1st as indicated above. When i returned home with the appliance i was informed i already had one home so we changed our mind and proceeded for an exchange. Therefore i visited store today at noon may 5th and approached customer care - i was informed it can't be exchanged. Request you to look into this and let me know at the soonest Was this information helpful? | |||
May 31, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 2 Comments | |||
Comments
Purchase an electric kettle on May 1st and due to change of the mind went to return today or May 5that 12 noon Kettle was unused, undamaged and saleable condition but it was denied for an exchange. I even ask for a credit note.The conversation at Aundh pune store was not at all pleasant.Please look into this and revert ASAP
Croma Customer Care's response, Apr 28, 2020
Verified Support
https://bit.ly/3bRmsFu
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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We have made several complaints in voltas and in croma but not receivng any resolution.
We want croma to either replace our product or refund our money. Such tata brands delivering defective products to the customers is highly disgusting..
Regards