Croma Electronics — complaint

Address:

Mumbai City, Maharashtra, 400006

I bought this powerbank and has been using it often along with another powerbank.
This powerbank was sent back with my helper 1 month before the warranty expired because it started to tear from the sides.
They sent it back with him saying that it’s a physical damage and cannot be exchanged.
When i returned from my overseas trip i began to follow up with their resolutions team, but they kept buying time and saying we are looking into it.
Atm the battery pack seems to be expanding more each day and this was highlighted to the team via facebook (Their preferred form of contact).
They are refusing to take responsibility for th le fact that it’s a power pack issue.

If i remember right, they told my helper that it’s happened because of overcharging! I think this is the lamest excuse ever given, cause the days of overcharging expired 15 years ago!

I require you to step in and pull these guys up for cheating and not taking responsibility!