[Resolved]  Croma — extremely poor delivery of the product by croma (invoice no. sle005ea1212598)

Address:

Mumbai City, Maharashtra, 400065

Dear Croma,

We have had a good experience with Croma till today. We recently made a bulk purchase from Croma at Oberoi Mall, Goregaon East, Mumbai. Our refrigerator was delivered today (Invoice No. SLE005EA1212598) by Blue dart and we received an extremely poor service from them. First of all the delivery men denied to parcel it at our doorstep telling us that they do not have the manpower. After a lot of arguments they said they cannot do anything and Croma store did not tell them our home was on second floor. I had a very long waiting call with Croma representative and she said someone from Croma will visit us in 30 mins and assist them. After that in couple of minutes the blue dart guys came at our doorstep carrying our fridge in a very mis-handled manner. The cardboard cover and the wrapping was coming out and I am pretty sure the condition of of fridge inside will not be good. After complaining to them they said return it later if you have problem with this one. We were not contacted by Croma after that and no one has visited us since then from Croma, even after filing a complaint. Is this how you guys deliver our products? I am so disappointed in Croma for such an unprofessional behavior. When you sell your products then you make so many promises and once the money is received this is the way the customers are treated.

Croma is so much better in Delhi then in Mumbai. Really pissed off with you guys!

Regards,
Sargam
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