[Resolved]  Croma — False Delivery Date promise

Address:

Unit No.1/2/101, Hari Prabha Solitario Kulkarni Baug, Off College Road, Thatte Wadi Rd, Nashik, Maharashtra 422005

Hello,

I purchased a Samsung Refrigerator 386litres from Croma Nasik, College road on the 26th January 2021 and I was promised a timely delivery within 2 days that is on the 28th January, for which we made a full payment.

At evening on the day of delivery we called Croma on multiple occasions. The Customer care said they do not have any information regarding delivery and the store said the item is out of stock and they will try deliver within 8 days.

Now that is a false promise made to us so that we can buy from them an item they don't even have in stock. And now we are suppose to wait and keep a follow up with these people who didn't think twice before making a deal like this.

The only reason we bought the refrigerator from a store was so that we can get the same day delivery or a quick delivery as compared to the online stores but now we are at the hands of Croma.

And now the only thing we ask for is some professional behavior from the store and an exact date when the refrigerator will be at my doorstep. If they cannot do this, we like a refund.

Phone number of the Contact person in Croma

Amol - [protected]