[Resolved] Croma — faulty laptops

Anthea Miranda

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400061
Website:	www.croma.com

Hello,

I have purchased two laptops from croma, one on september 25, 2017 (Acer one 12 pqc) and the other on april 16, 2018 (Asus 14 e402na-ga022t). Both laptops worked fine for about 1-2 months. They have been on warranty. Both laptops have issues associated with the hard disk. The one purchased in april 2018 does not even start. I have logged several complaints with the customer service desk of acer (Case id: 2674078i, 2707864i). Yet, the issues do not seem to be completely solved even with technicians from acer.

I need immediate resolution.

Thanks & regards

Anthea
Anthea. [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Related Croma reviews

View all 3210 Croma Reviews

Comments

pntripathi

from Ghatal, West Bengal

Purchased refrigerator and in case of issue, there is no support from customer care. Every time request is being closed without resolution. Service Request - DEL250418FS00787

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.