[Resolved] Croma — Free installation KIT was not delivered along with elica chimney

Devanshu lumar

from Mumbai, Maharashtra

Oct 21, 2021

Website:

www.croma.com/elica-1200-m-hr-60cm-wall-mount-chimney-touch-control-wd-hac-touch-bf-60-black-/p/218145

Hello Team,

On 19th Oct 2021, I purchased elica chimney from Croma. Installation KIT is coming free with same elica chimney model, I purchased. But this KIT was not delivered along with elica chimney.
Model : WD HAC Touch BF 60.

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Dec 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Oct 22, 2021

Updated by Devanshu lumar Croma 's (sector 12, gurgaon)staff/managers are refusing to deliver missing installation KIT. Even after providing all evidences.

I have already Registered complaint regarding the same. Complaint No. Is SR[protected]
Invoice No. SLA240RS2605747
Serial no./IMEI no.: CNE51S[protected]

Verified Support

Oct 29, 2021

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.