[Resolved] Croma — gift card expired worth rs. 6000/-

ShaikhImmtiaz

Address:

Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India Telephone: +91 7207-666-000 Fax: +91 6761 3669 Email: [email protected]

Hi Croma,

I have been gifted Croma card worth Rs. 6000/- which has expired on 25th Nov 2020. I was not able to use it as the stores were closed down due to lock down in Current Covid scenario, and later I had to move to my home town where there is neither a Croma store nor does croma do any online delivery.

I tried to call on Croma customer care number- [protected], many times but the number doesnot work.

Rs. 6000/- is a huge amount, So I request you to help on this regard? As the Croma stores are open now in Pune and I want to use it.

My Cards are-
[protected]
[protected]
[protected]

Thanks,
Shaikh Immtiaz

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Jan 7, 2021

Complaint marked as Resolved

I had also emailed Croma customer care about this issue and escalated it. Later Croma extended the validity of my gift cards till 31st March 2021.

Croma customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns.