[Resolved]  Croma — hitachi-local brand introduce by croma

Hello,

Please go through the below scenario, which are impacting your customer relation and can be reason to loose trust on you

I had purchase a hitachi 50 inches led worth rs 53, 000 on dec'16.

While purchasing croma asked me to go for extended warranty, which can help you in case of any issues with hitachi led.

Now, feb'20 month is running and suddenly my led display got black and no pictures are visible on display, however sound is perfect.

I called hitachi, i contact with croma and they said sir warranty is over and you have to pay whatever is the amount.

At the time of purchasing this hitachi brand product i was i doubt whether i am spending my money in good way or i should go with samsung, lg, which is using in my family from very long time.

But, croma gave me assurity this is also a very good brand in market and you can trust on it as this will also go long. This is long term investment don't worry sir you are picking a good brand.

Within a 3years led display not working and technician said you have to change backlit worth rs 7500. Such kind of joke or what it is. After spending 53000 within 3 years customer have to pay 7500 again. It look like i am spending money on gold, and on what basis you guys said you are providing good product to customer.

Shame on you hitachi, shame on you croma for introducing this kind of local product. Customer will think twice before visiting croma. Because you are the first one who gave assurity to customer.

I have totally wasted my money because i trust on croma and buy that hitachi local brand.

You are playing very well by making such kind of products which can run only 3-4 years and later on ram bhrose... Chala toh chand tak otherwise your product is out of warranty. If customer want then pay the money and croma will again loot you.

Very good strategy hitachi local brand of croma.

I will make sure that i will inform as much as people i can and will socialize this also.