[Resolved] Croma — I felt fraud from croma

shailesh91

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410210

I purchased an air cooler from croma kharghar Navi Mumbai store. When I purchasing air cooler the store salesman told me this is a 55 liter cooler but after I got delivery and that time I checked this is not a 55 liter cooler this is 35 liter cooler.. So I was go back to store and told all story about salesman mistake that time store manager said me I couldn't help you about this product if you want to return the product I will give you your money back but I have taken a finance from Tata capital and if I return the product may be my civil score will down. So please give me the solution if there have any..

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Jun 2, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

KhareR

from Chennai, Tamil Nadu

My service no MUM310318EW00060 till now has not been attended siting truly false base less reasons. The man keeps calling giving dates and time but never comes on the address around the time.

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.